Inspire progress by doing the right thing
Meet Koen, float production manager in AGC Mol, Belgium.
Why did you first decide to join AGC?
I have a Master's and a PhD in chemical engineering. After working in the chemical industry near Antwerp, I realised I was spending four hours a day commuting - time I wanted to invest more meaningfully. AGC was closer to home, but that's not the only reason I joined. When they offered me a position as hot end responsible for the float line - covering raw materials, the furnace, the float bath - I was genuinely excited. The chemistry involved matched my background perfectly, and the range of products in Mol is remarkable: it extends from thin specialty glass from 0.5 to 6 mm and can be used in the automotive sector (windshields, glass roofs, rear-view mirrors, cover glass for car-mounted displays), for display glass (information screens, tablets, smartphones) as laboratory slides and for solar applications. This diversity of applications makes every day a real challenge.
You progressed quickly at AGC: how did that happen ?
I started in 2022 as hot end responsible, and after two years, an internal promotion opened up a vacancy for float line manager, for which I was selected. It happened quite fast indeed! Today I'm responsible for around 150 people: roughly 110 in production and 40 in maintenance. We have to keep the float line running 24/7, every single day of the year.
What does your day-to-day work involve?
My work has two main focuses. One is people: ensuring that all teams work well together, anticipating daily needs, and helping everyone grow and perform at their best. The other involves operational monitoring. The goal is simple: deliver the best product on time, at the right price, safely.
The float line is the heart of the Mol site. We feed the other departments - Vertec for etching, tempering or grinding, the Coater for coating applications - or deliver directly to external customers. When we do, there's no second chance. The product has to be perfect from the start.
What do you enjoy most about your role?
Knowledge transfer is what drives me most right now: we have colleagues with 40 years of experience, and making sure that expertise is passed on seamlessly to newcomers without any drop in quality, performance or safety is both challenging and deeply rewarding.
And then there’s the technology itself. The furnace, the float bath, our cold end… It never gets old! Glass is far more precise and high-tech than people imagine. Even if you've worked in the glass industry for many years, seeing our cold end for the first time will impress you. Some people call it the “Star Wars universe”.
How do you ensure safety on a float line ?
Safety is always first. Every morning at 9:00, our production meeting opens with the same question: any safety, health or environmental items to flag? We take the time we need, every single day. If something can't be resolved immediately, we schedule a dedicated meeting. It's never pushed aside.
We also invest heavily in training so that every new colleague, in production and maintenance, develops the proper mindset and reflexes, whether for day-to-day awareness or handling emergencies.
What is the balance between technology and human expertise?
Our lines are already highly automated, that's essential for efficiency, productivity and cost. And AI has strong potential too; we're taking our first steps, experimenting. But there's one thing I always say: the machines make the glass, but the people make the difference. What really drives performance is having skilled people, with the right attitude, in the right place.
How has AGC supported your development?
Every year, I have an open conversation with my manager about goals and needs, both technical and leadership. HR then helps find the best training, internally or externally. I started with a leadership programme, and I'm now part of the LEAD programme with Solvay Business School. AGC really invests in its people.
And I try to do the same with my own team. Because no matter how well someone performs today, growth should never stop. In the fast-changing world we live in, you have to keep learning. If you stop, you'll quickly fall behind.
If you think about the AGC values, which one would you pick and why?
They're all important - but if I have to choose one, it's integrity and trust. As a leader, a colleague, a supplier, you have to be trustworthy and consistent. People need to know where you stand. Sometimes that means being supportive, sometimes it means being firm.
What are you most looking forward to in the future at AGC?
I'm keeping my feet on the ground. I've been a float production manager for almost two years, and there's still a lot to learn, and room to progress in this position. In the meantime, I'm building my leadership and strategic skills, and who knows where that leads. My mindset is: optimize your current role and optimize yourself as a person. Opportunities will follow.
What would you say to someone thinking of joining AGC?
We are a large company, but one with a very friendly working environment. You'll find people who genuinely want to help you grow, both professionally and personally. And in Mol especially, we make products that are technically fascinating. So, if you're excited by technology and you want to work in a place where people truly matter, choose AGC.
No matter how well someone performs today, growth should never stop. In the fast-changing world we live in, you have to keep learning.